Shipping Policy

At Ratiso, we recognize the significance of receiving your purchases promptly and efficiently. We take pride in ensuring that your orders are promptly processed and delivered to your doorstep. To enhance your shopping experience with us, we have formulated a comprehensive Shipping Policy.

Processing Time: All orders are processed within 3-4 business days, excluding weekends and public holidays. Our business days are Monday to Saturday. Once your order is processed, you will receive an email confirmation containing a tracking number.

Shipping Time: The shipping time for your order depends on your location. We provide shipping services from the USA to worldwide destinations. Our estimated shipping times are as follows:

  • USA: 4-5 Business Days (Free Shipping)
  • Worldwide: 8-15 Business days ($9.95)

Delivery Delays

While we exert every effort to ensure timely delivery, unforeseen circumstances may sometimes cause delays. Common causes of delivery delays include:

  • Inclement weather conditions
  • National holidays
  • Postal strikes
  • Customs inspections

If a delivery delay occurs, please contact us at [email protected], and we will make every effort to assist you.

Incorrect Address

The customer is responsible for providing the correct shipping address. We cannot be held accountable for any lost or undelivered packages due to an incorrect address. If you realize that you have provided an incorrect address, please notify us as soon as possible, and we will do our best to assist you.

Lost Packages

If your order is lost in transit, please contact us at [email protected]. We will strive to resolve the issue promptly. In some cases, we may need to await the completion of the carrier’s investigation before reaching a resolution.

Emergency Situations

In the event of an emergency, such as a natural disaster or unforeseen circumstances, shipping services may be temporarily suspended. We will endeavor to keep our customers informed through email and updates on our website.

At Ratiso, we comprehend the importance of swift and dependable shipping, and we remain committed to providing our customers with the finest service possible. If you have any inquiries regarding our shipping policy, please feel free to contact us at [email protected].